Affiliate Services Specialist

Affiliate Services Specialist# Affiliate Services Specialist Wayland
- Wayland, MA 01778;
Appleton
- Appleton, WI 54914## Overview Salary Range $57,000.00 - $62,000.00 Salary/year Position Type Full Time## Description
** SUMMARY
* * The Affiliate Service Specialist serves as a liaison between iPROMOTEu Staff, our customers (Affiliates) and Suppliers. As a trusted advocate for the Affiliate, you will build relationships with Affiliates and Suppliers, while ensuring they have a positive experience with iPROMOTEu. You are required to respond to Affiliate inquiries via email, telephone, chat in a ticketing system or online meeting software to resolve issues to their satisfaction.

The Affiliate Services Specialist will work collaboratively with senior staff to address important Affiliate concerns efficiently and effectively.
** In this role you will:
*** Efficiently responds to Affiliate’s calls/emails/chats, analyzes requests, provides information requested or ascertains who best can provide the information and routes request to proper department.
* Ability to be a team player and work across departments to achieve quick results on behalf of our Affiliates.
* Provide professional, polite, and courteous customer service to Affiliates, especially our priority Affiliates.
* Utilizes ticketing software to route and categorize calls, email, chats and manage detailed notes.
* Troubleshoot software issues and walk Affiliates through more advanced functions of our Order Management System, iSUITE.
* Have ability to walk an affiliate through a basic order in iSUITE with little issues
* Handles a high-ticket volume across multiple channels of communication (email, chat, and phone).
* Obtains and examines all relevant information to assess validity of dissatisfaction and to determine remedy.
* Coordinates with senior team in triaging escalated Affiliate complaints.
** This job is just right if you have**:
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Ability to prioritize and multi-task.
* Intermediate familiarity with ticketing systems preferred.
* Strong time management skills.
* Strong analytical and problem-solving skills.
* Strong leadership skills.
* Ability to function well in a high-paced and at times stressful environment.
* Team player who is available to go the extra mile when necessary.
* Branded merchandise industry experience a plus but not a must## Qualifications
*
* Qualifications:

*** Basic knowledge of Xebra and iSUITE preferred.
* Excellent communication, problem solving, listening and interpersonal skills.
* Demonstrates patience with Affiliate problems and complaints while remaining courteous and polite to their concerns.
* Intermediate computer skills.
* Have a positive attitude, team ethic and eagerness to learn.
#J-18808-Ljbffr