Hotel Supervisor- Grave Shift

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Full Time Management Wayland, MI, US

Position Summary:

As a Hotel Supervisor at our AAA Four Diamond Hotel Casino Resort, you will play a vital role in supporting the Hotel Management team in overseeing the day-to-day operations of various departments and ensuring the highest levels of guest satisfaction. You will lead by example, providing guidance and support to front-line Team Members while assisting in the execution of property goals to maintain the Casino Resort’s reputation for excellence.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love
:
Love your brothers and sisters and share with them.

Truth
:
Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect
:
You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery
:
To do what is right, even in the most difficult of times.

Honesty
:
Be honest in every action and provide good feelings in your heart.

Wisdom
:
We cherish knowledge; wisdom is used for the good of the people.

Humility
:
Know that you are equal to everyone else, no better, no less.

In this Role:

• Provide leadership and direction to hotel staff across multiple departments, including front desk, guest services, gift shop, valet/bell service and transportation.
• Teach and train the proper steps of service ensuring consistency in delivery.
• Foster a positive work environment that encourages teamwork and professional growth.
• Operational Support:
• Support the Hotel Manager in overseeing day-to-day hotel operations, including check-in/check-out procedures, room assignments, maintenance requests, and other guest services.
• Address any operational issues or guest concerns promptly and effectively.
• Guest Satisfaction:
• Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s “Unsurpassed Service” and AAA Four Diamond service standards at all times.
• Ensure that all guests receive exceptional service and have a memorable experience during their stay.
• Monitor Guest feedback and respond to inquiries, requests, and opportunities in a professional and timely manner, striving to exceed expectations.
• Standards Compliance:
• Establishes and ensures compliance of departmental policies, practices procedures in accordance with Gun Lake Casino’s Core Values (The 7 Grandfather Teachings), while maintaining AAA 4-Diamond service standards.
• Conduct regular inspections and audits to ensure cleanliness, safety, and quality standards are met throughout the property.
• Communication:
• Facilitate clear and effective communication between departments, especially Housekeeping regarding room availability and status, ensuring seamless coordination and cooperation.
• Keep the Hotel Manager informed of any significant issues, developments, or opportunities for improvement.
• Training and Development:
• Assist in training new hires and providing ongoing training and development opportunities for existing staff.
• Foster a positive work environment that promotes teamwork, collaboration, and continuous learning.
• Problem Solving:
• Proactively identify and address operational challenges, seeking solutions to improve efficiency, productivity, and guest satisfaction.
• Handle guest opportunities and resolve conflicts with professionalism and diplomacy.
• Assist in managing inventory levels and ordering supplies (guest key cards and key packets, etc.) to ensure adequate stock levels while minimizing waste and controlling costs.
• Coordinate with Purchasing and suppliers to ensure timely delivery of goods and services.
• Safety and Compliance:
• Ensure compliance with all health, safety, and regulatory requirements.
• Enforce policies and procedures to maintain a safe and secure environment for guests and Team Members.
• Guest &…