Customer Service Representative

Job Description

Welcome to Raza Insurance Agency Llc, where we believe that exceptional customer service is the bedrock of everything we do. Located right here in Wayne, Michigan, we're a close-knit team dedicated to serving our community with integrity and a personal touch. We're looking for someone with a genuine passion for helping people to join us as a Customer Service Representative. If you have a knack for clear communication, a patient and friendly attitude, and find satisfaction in making someone's day a little easier, you'll fit right in.

You'll be the friendly voice of Raza Insurance, helping our clients with their questions, guiding them through their policies, and ensuring they feel valued and supported. Come be a part of a team that cares about its clients and its people!

• Mon-Fri Schedule
• Career Growth Opportunities

• Be the first point of contact for clients, offering a warm and welcoming experience.
• Answer incoming calls and respond to customer inquiries with clarity and helpfulness.
• Assist clients with policy questions, payment inquiries, and general support.
• Process policy changes and updates accurately and efficiently.
• Help resolve customer issues and concerns with a focus on satisfaction.
• Maintain organized client records and documentation.

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred.
• Excellent communication skills, both written and verbal.
• A friendly and patient demeanor.
• Proficiency with basic computer systems and data entry.
• Ability to multitask and manage time effectively.