IT Systems & Field Operations Specialist

The IT Systems & Field Operations Specialist is responsible for supporting, maintaining, and advancing Phoenix Integrated Security's technology infrastructure while providing hands‑on field support for security technology deployments throughout Michigan. This position combines systems administration, networking, cloud infrastructure, software implementation, and field operations into a single role.

The IT Systems & Field Operations Specialist is a highly motivated, self‑directed professional who takes ownership of projects, researches solutions independently, and follows tasks through from planning to successful completion.

This position includes approximately 50–70% field work, including outdoor job site work, trailer deployments, camera mounting, cable running, equipment troubleshooting, and repairs in various weather conditions. This role supports the company's internal technology systems while also installing, maintaining, troubleshooting, and repairing mobile surveillance trailers, security cameras, networking equipment, and related technologies in the field.

• 5+ years of IT experience with a proven ability to solve problems independently
• Strong experience with Microsoft 365, Entra , user administration, and general systems management
• Experience managing cloud infrastructure in AWS, Azure, GCP, or similar platforms
• Experience deploying or managing containerized applications using Docker
• Solid networking fundamentals, including routing, firewalls, VLANs, VPNs, and remote connectivity troubleshooting
• Hands‑on experience installing, configuring, or troubleshooting security cameras, access control hardware and systems, or related field equipment
• Evaluate, implement, and train employees on new software platforms.

• Identify and solve problems independently.
• The ability to research, diagnose, and resolve issues without requiring constant direction
• Collaborate with team members to ensure operational efficiency.
• Organize and plan work to maximize productivity and accuracy.
• A strong sense of ownership, urgency, and accountability
• Ensure compliance with company technology standards and security policies.
• Follow cybersecurity best practices when administering systems.
• Maintain proper user access controls and permissions.
• Maintain confidentiality of company and customer information.

• Working outdoors and on job sites, including lifting, mounting, wiring, and troubleshooting equipment
• Field deployment and service work, including hands‑on setup, wiring, installation, troubleshooting, and repair of trailer‑mounted camera and networking equipment at client sites
• Ability to travel throughout Michigan as needed.
• Lift and carry equipment weighing up to 50 pounds.

• Email and systems administration
  , including user account management, onboarding and offboarding, Microsoft 365, Entra , and Hub Spot
• Software evaluation and rollout
  , including researching, implementing, configuring, and training staff on new platforms
• Cloud infrastructure
  , including standing up and managing services in AWS, Azure, Google Cloud Platform, or similar environments
• Containerized applications
  , including deploying and managing applications using Docker;
  Kubernetes experience is a plus
• Network infrastructure
  , including internet connectivity, networking hardwareend points, Uni Fi systems, Peplink and cellular routers, VPNs, firewalls, VLANs, and remote access troubleshooting
• Security software administration
  , including endpoint protection, access control systems, Video Management systems, Automation software,and related security tools
• Camera and security hardware support
  , including installation, troubleshooting, and maintenance of Axis, VCC, Lift Master, and similar platforms
• Software and Hardware integrations
• Server administration
  , including both on‑premises and cloud‑based systems
• Vendor coordination
  , including working with ISPs, hardware suppliers, software vendors, and service providers
• Install, configure, troubleshoot, and maintain:
  • Uni Fi networking equipment
  • Peplink and cellular routers
  • VPN connections
  • Firewalls
  • Network switches
  • Wireless infrastructure
• Install, configure, troubleshoot, and…