Assistant Manager, Investor Reporting

Responsibilities include but are not limited to:

• Ensure the timely and accurate reporting, reconciliation, and remittance of loan servicing activity to investors and agencies, including Fannie Mae, Freddie Mac, and private investors.
• Monitor and reconcile custodial accounts, researching and resolving variances, exceptions, and reporting discrepancies.
• Ensure compliance with investor requirements, agency guidelines, regulatory standards, and internal policies.
• Review, analyze, and validate investor reporting data, recommending corrective actions and improvements to enhance accuracy and data quality.
• Partner with internal and external stakeholders, including Accounting, Servicing, Audit, Technology, and investors, to resolve reporting issues and support business objectives.
• Lead, train, and provide operational guidance to Investor Reporting staff, supporting team performance, development, and departmental initiatives.
• Track and analyze key performance indicators (KPIs), reporting results and identifying risks to ensure reporting deadlines and service levels are achieved.
• Prepare and present investor reporting metrics, performance results, and operational updates to management and investors.
• Identify, develop, and implement process improvements, best practices, and automation opportunities to enhance efficiency, controls, and productivity.
• Maintain and enhance investor reporting procedures by incorporating quality assurance findings, industry developments, regulatory changes, and other duties as assigned.