Order Operations Supervisor ES

Position Overview

The Order Operations Supervisor is responsible for leading nationwide consumable and capital order fulfillment operations supporting a rapidly growing medical device business. This role oversees high-volume order operations, customer escalations, shipment coordination, and cross-functional operational execution to ensure timely and accurate fulfillment, exceptional customer support, and scalable operational performance.

This position plays a critical role in supporting continued business growth by driving operational efficiency, improving order-to-shipment performance, optimizing workflows, and proactively planning operational capacity. The role manages a team responsible for processing high volumes of purchase orders monthly while coordinating closely with a nationwide commercial organization to support customer commitments, installation timelines, inventory allocation, and monthly revenue objectives.

The Order Operations Supervisor serves as a key operational liaison across Sales, Finance, Warehouse, Supply Chain, Quality, and other business functions, balancing customer urgency, operational capacity, inventory constraints, and shipment execution in a fast-paced, high-growth environment.

This position reports to the Senior Supervisor, ES Operations.

• Lead and manage daily nationwide order fulfillment operations for consumable and capital products supporting a rapidly growing medical device business.
• Manage, develop, and coach a team responsible for high-volume order processing, customer support, and operational follow-through from order receipt through shipment execution.
• Coordinate closely with Sales, Warehouse, and cross‑functional teams to prioritize shipment execution, installation timelines, and inventory allocation in support of customer commitments and monthly revenue objectives.
• Manage operational execution in a fast‑paced environment requiring coordination across a nationwide commercial organization while balancing limited inventory, customer urgency, operational priorities, and shipment timelines.
• Monitor operational KPIs including order-to-shipment turnaround time, 24‑hour shipment performance, backlog management, order accuracy, and escalation responsiveness.
• Analyze business trends, order volume growth, and operational performance to proactively plan staffing, workload balancing, and scalable operational processes.
• Drive continuous process improvement initiatives to streamline order fulfillment workflows, improve operational efficiency, and support future business scalability.
• Serve as an escalation point for critical customer and internal operational issues and drive timely resolution to minimize business impact.
• Coordinate closely with warehouse operations to ensure accurate and timely fulfillment of customer orders while maintaining high service levels.
• Leverage SAP and related operational systems to improve process visibility, operational reporting, and workflow efficiency.
• Partner cross‑functionally with Sales, Finance, Warehouse, Supply Chain, Quality Assurance, and other departments to ensure operational alignment and customer satisfaction.
• Support monthly revenue realization by ensuring timely operational follow‑through on customer orders, shipment readiness, and installation‑related coordination.
• Support audit readiness and compliance activities in partnership with Finance, Compliance, and Quality Assurance teams.
• Conduct regular operational reviews, team meetings, and performance discussions to drive accountability and continuous improvement.
• Participate in hiring, onboarding, training, performance management, and development of team members to build a scalable and high‑performing organization.
• Support additional operational initiatives and cross‑functional projects within the ES Operations organization as needed.
• Adhere to and enforce all company safety policies and procedures.
• Ensure compliance with all applicable U.S. FDA medical device regulatory requirements, ISO 13485 standards, and all other applicable laws, regulations, and company policies.

• This individual must be dedicated, skilled, and experienced in ES Operations at a management…