Customer Support Agent
Job in
Wayne, Passaic County, New Jersey, 07474, USA
Listed on 2026-02-15
Listing for:
Virtusa
Full Time
position Listed on 2026-02-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Role Overview
We are looking for a dedicated Customer Service Officer with a strong background in customer support and operational tasks. The ideal candidate will have experience working in regulated industries and demonstrate a high level of English proficiency, essential for handling customer incidents with clarity and professionalism. This role supports day-to-day operations and contributes to delivering an exceptional customer experience.
Key Responsibilities- Respond to customer enquiries and incidents with empathy, accuracy, and professionalism
- Manage BAU (business-as-usual) tasks efficiently, ensuring service levels are met
- Escalate complex issues appropriately and follow through to resolution
- Maintain compliance with regulatory standards and internal procedures
- Document interactions and outcomes clearly and accurately in service systems
- Experience in customer service, preferably within a regulated industry (e.g. financial services, insurance)
- Strong communication skills in English, both written and verbal
- Ability to manage multiple tasks and priorities effectively
- Calm and composed when handling customer incidents or complaints
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