Collector II

6-month contract-to-hire | Full-time, $18-20 per hour.

Monday-Friday, 8:30am-5pm or 8-4:30pm.

We are seeking a Collections Representative to support delinquent account resolution and customer outreach within a banking environment. This role is responsible for working directly with customers to resolve past‑due accounts while maintaining a high level of professionalism and customer service.

• Contact customers regarding delinquent accounts and negotiate payment solutions and payment arrangements.
• Handle a high volume of inbound and outbound collection calls (approximately 60 accounts/calls per day).
• Work from an assigned collections queue and prioritize accounts accordingly.
• Review account histories, payment trends, and customer information to determine appropriate collection strategies.
• Conduct light skip tracing and research to locate customers using available tools and resources.
• Investigate and resolve customer account issues.
• Maintain accurate customer records and update contact information.
• Document collection efforts, customer communications, and account activity.
• Assist with other collection department functions as needed.
• Manage multiple accounts and priorities in a fast‑paced environment.

• 3-5 years of collections, customer service, call center, loan servicing, or related experience.
• Collections experience preferred.
• Experience handling inbound and outbound calls in a high‑volume environment.
• Strong verbal and written communication skills.
• Excellent phone and customer interaction skills.
• Ability to review account information, analyze payment activity, and make sound decisions.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer systems.
• Strong organizational, multitasking, and problem‑solving abilities.
• Detail‑oriented with solid data entry and documentation skills.
• Team‑oriented with strong listening and interpersonal skills.

• Products serviced include auto loans, personal loans, and lines of credit.
• Approximately two weeks of training provided.
• Fully onsite position.
• One mandatory Saturday per month required; additional overtime may be available.