Client Relations Coordinator; Part-Time

Client Relations Coordinator

At Lincoln of Wayne and Ramsey, we believe exceptional experiences begin with exceptional people. As a family-owned dealership serving our community since 1962, we take pride in building lasting relationships with our clients and our employees. We're looking for a friendly, dependable, and organized Client Relations Coordinator to join our Client Relations Department. This position serves as one of the first points of contact for our clients and supports both our Sales and Service Departments.

From answering calls and scheduling appointments to assisting with client communications and administrative support, you'll help ensure every client receives the professional, personalized experience that defines our dealership.

Primary Responsibilities

• Answer inbound phone calls professionally and courteously.
• Make outbound calls to clients regarding sales and service opportunities.
• Schedule, confirm, and follow up on appointments.
• Respond to client emails promptly and professionally.
• Build positive relationships through personalized phone and email communication.
• Print, prepare, and mail client correspondence.
• Maintain accurate client records and document communications within dealership systems.
• Perform general administrative duties supporting the Client Relations Department.
• Collaborate with the Sales and Service teams to ensure a seamless client experience.
• Represent Lincoln of Wayne with professionalism, warmth, and attention to detail.

Cross-Training & Team Support

This role is designed to provide experience across multiple areas of the Client Relations Department. Team members are cross-trained to support one another during vacations, peak business periods, and whenever additional assistance is needed. We value flexibility, collaboration, and a willingness to help wherever needed.

Career Growth

We believe in developing talent from within. This position is an excellent opportunity to learn our dealership operations while building valuable communication, administrative, and client service skills. As future opportunities become available, employees are encouraged to apply for open positions that align with their interests, qualifications, and career goals.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional, and positive attitude.
• Strong organizational and multitasking abilities.
• Comfortable speaking with clients over the phone.
• Detail-oriented with excellent follow-through.
• Comfortable learning CRM software, Microsoft Office, and dealership communication systems.
• Ability to work independently while contributing to a team-oriented environment.
• Previous customer service, receptionist, administrative, hospitality, or call center experience is preferred but not required.

No automotive experience? No problem. We welcome candidates with backgrounds in customer service, hospitality, retail, reception, administrative support, or call centers. We'll provide the training and tools you need to succeed.

What We Offer

• $16.00 - $18.00 per hour. (depending on experience)
• Paid training and ongoing coaching.
• Cross-training across multiple Client Relations functions.
• Supportive, team-oriented work environment.
• Opportunities to grow and advance within our organization as positions become available.
• The opportunity to build a rewarding career with one of New Jersey's premier Lincoln dealerships.

Hours:

Monday: 3:00pm - 7:00 pm Tuesday: 3:00pm - 7:00 pm Wednesday: 1:00pm - 7:00 pm Thursday: 3:00pm - 7:00 pm Friday: OFF Saturday: 8:45am - 6:00 pm with a 1/2 hour lunch

If you're looking for a position where your communication skills, professionalism, and passion for helping people can make a difference every day, we'd love to hear from you.