Customer Service Rep - Mortgage Services
Job in
Wayne, Passaic County, New Jersey, 07474, USA
Listed on 2026-07-19
Listing for:
Valley National Bank
Full Time
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Responsibilities
- Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information.
- Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department.
- Review in detail the complexity of initial and annual escrow analysis statements with borrowers.
- Prepare amortization schedules.
- Respond to basic tax and insurance questions.
- Review and resolve all customer service complaints.
- Receive and process borrower telephone payments (speed pay).
- Provide excellent customer service to mortgage borrowers.
- Assist other areas of the Department as needed.
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