Customer Service Rep - Mortgage Services

Responsibilities include but are not limited to:

* Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information.

* Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department.

* Review in detail the complexity of initial and annual escrow analysis statements with borrowers.

* Prepare amortization schedules.

* Respond to basic tax and insurance questions.

* Review and resolve all customer service complaints.

* Receive and process borrower telephone payments (speed pay).

* Provide excellent customer service to mortgage borrowers.

* Assist other areas of the Department as needed.

Required Skills:

* General understanding of the multifunctional mortgage servicing department.

* Ability to add, subtract, multiply and divide in all units of measure.

* Ability to write routine correspondence.

* Ability to think independently and make appropriate decisions.

* Ability to perform multiple tasks through effective prioritization and time management, and demonstrate attention to details.

* Strong analytical and reconciliation abilities.

* Strong computer skills including electronic mail, routine database activity, word processing, spreadsheets, graphics, etc.

* Strong telephone skills.

Required Experience:

* High School Diploma or GED and a minimum of two years' prior customer service or call center experience.

* Mortgage Servicing experience preferred.