Engagement & Assessment Coordinator

Residence Life Coordinator For Engagement And Assessment

William Paterson University is a purpose-driven, proudly diverse community—designated as both a public Hispanic-Serving Institution and Minority-Serving Institution—committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes' Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award.

Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings—preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond.

The Residence Life Coordinator for Engagement and Assessment is a full-time, 12-month, live-on professional position serving the Office of Residence Life. This position is supervised by the Assistant Director for Student Success and Engagement and ultimately reports to the Director of Residence Life.

• Oversees the management of the Residential Engagement Badge Collaborates with the College Transition Coordinator and other Academic Success Center staff to assess and implement student success initiatives in the residence halls including intervention strategies, success workshops and residence hall study hours.
• Establishes a first-year peer mentorship program.
• Assists with planning, implementing and assessing large-scale department events and collaborations.
• Oversees the distribution and analysis of the bi-annual EBI survey and annual Residential Engagement Survey.
• Hosts resident feedback sessions and makes recommendations to department leadership based on this assessment data.
• Manages department social media account(s) including creating new and consistent content regarding engagement and department processes.
• Works with department leadership and University Marketing & Public Relations to create marketing materials including print and video for You Tube and the department website.
• Works with department leadership and IRT to create informational and how-to videos on a variety of residential processes.
• Creates and updates department marketing materials for openings, closings, selection, events, orientation, etc.
• Updates department standard signage for the halls including important policy reminders, tips and strategies for living in community.
• Oversees or assists with recognition initiatives including, but not limited to, resident recognition, Administrative Professional's Day, Boss's Day, Custodial Appreciation, RA Appreciation Week and the annual staff banquet.
• Works with the Assistant Director to create and update virtual training videos and materials.
• Assists with planning and running annual student staff cross training.
• Identifies opportunities for process improvements to enhance efficiency and improve residential student experience.
• Attends weekly staff meetings and regular one on one supervision meetings.
• Participates in nightly on-call rotation as second-tier support for graduate staff; respond to crisis situations on campus, as needed.
• Complies with all university employee related reporting requirements, procedures and trainings.
• Works evenings and weekends as needed; this position may require periodic work in early mornings, in late evenings and on weekends, as necessary, especially during student training and hall preparation periods.
• Participates in and is present for critical Student Development events, including (but not limited to) Division Meetings, Orientation, Admissions Events, Tailgating, Homecoming, Residence Life Training, Move-in, Housing Selection, Student Staff Selection, Move-out, etc.
• Other…