Senior Process Associate - BFS

The Senior Process Associate plays a crucial role in overseeing the lifecycle of debit and credit cards, ensuring efficient data management and high-quality customer interactions. This role is vital in maintaining compliance with regulations while driving continuous workflow improvements within the customer support operations.

• Direct the resolution of customer queries and issues utilizing typing skills and critical thinking, ensuring swift and effective responses through email and chat communication.
• Manage troubleshooting tasks by applying analytical skills to provide effective solutions and escalating complex issues to higher levels of support when necessary.
• Evaluate operational workflows using critical thinking to identify inefficiencies and suggest enhancements for improvement.
• Ensure the quality and precision of processed data and customer interactions by maintaining high standards in data entry and management across multiple systems and databases.
• Oversee the accurate entry, updating, and management of data within the card issuance system, ensuring compliance with KYC and AML procedures.
• Generate reports on card usage patterns, fraud trends, and customer behavior, utilizing data analysis skills to inform business decisions and improve operational efficiency.

• Proficient typing skills with high accuracy and speed.
• Critical thinking and problem‑solving abilities.
• Basic understanding of data management and reporting practices.
• Familiarity with card industry regulations, including KYC and AML procedures.
• Proficient in using data analysis tools and generating reports.

• Certification in data analysis or relevant compliance certifications are optional but valuable.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.