Hotel Guest Service Representative

Residence Inn by Marriott‑Wayne, 30 Nevins Road, Wayne, NJ 07470

We are currently looking for a Full‑Time Guest Services Representative to join our front desk team! Our Residence Inn® by Marriott in Wayne, with 118 full suites, is nestled in a peaceful corner of northern New Jersey. When our guests visit William Paterson University or attend a wedding at The Brownstone or The Tides Estate, there’s no closer hotel. We are an extended‑stay hotel, and our suites have full kitchens, including a fridge, microwave, and utensils.

A great place to stay, a great place to work. The Residence Inn is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

The Guest Services Representative/Front Desk Agent is the face of the hotel and provides superior service to all guests.

Responsibilities include:

• Greeting guests and completing the check‑in/check‑out procedure through the property management system while obtaining and storing pertinent information.
• Handling cash, credit card information, and goods at the property.
• Identifying each guest’s needs and providing relevant information about the hotel’s services and amenities to create an accommodating environment. Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers, providing excellence in service, and inputting all information into the hotel management system. Updating and canceling reservations in the system as requested by the guest.

Typical Schedule:

Evening shifts 3 PM–11 PM; weekend and holiday availability needed. Must have a valid driver’s license as this position requires occasional shuttle driving.

Buffalo Lodging Associates is a hotel‑management company based in Canton, MA, devoted to true hospitality since 1996. With an extensive portfolio of 50 hotels, we have partnered with leading hospitality brands such as Marriott International, Hilton Worldwide, Inter Continental Hotels Group, and Choice Hotels International. We are a community of welcoming, committed, and passionate associates driven to provide best‑in‑class service and operational excellence.

The ideal candidate embodies Buffalo Lodging’s culture and core values:
Excellence, Passion, Integrity, Inclusive. For success in this role, requirements are as follows:

• Customer service experience, preferably in a hotel setting.
• Marriott experience is a plus.
• High school diploma or equivalent is preferred.
• Computer knowledge, including intranet, property management system, Word, and Excel.
• Valid driver’s license with acceptable driving record subject to company approval.

• Paid weekly (Every Friday!)
• Competitive 401(k) retirement savings plan with generous employer match
• Paid vacation and sick time
• Paid holidays
• Tuition reimbursement
• Flexible spending account
• Company‑paid life insurance
• Company‑paid short‑term disability insurance
• Long‑term disability insurance
• Employee assistance program
• Hotel discounts – for you, your friends, and family
• Wellness programs
• Monthly employee appreciation activities & events
• Learning and development opportunities
• Employee referral program

Rate of Pay: $17.50 /hr

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.