Front Desk Agent Residence Inn Wayne

Front Desk Agent - 7 AM to 3 PM - Residence Inn Wayne

Job Category: Guest Srv & Front Desk

Requisition Number: HOTEL
003599

• Full-Time
• On-site
• Rate: $17.50 USD per hour

Residence Inn Wayne, 30 Nevins Road, Wayne, NJ 07470, USA

We are currently looking for a Full‑Time Guest Services Representative to join our front desk team. Our Residence Inn® by Marriott in Wayne, with 118 full suites, is nestled in a peaceful corner of northern New Jersey. The Residence Inn is one of 50 hotel properties owned and managed by the award‑winning Buffalo Lodging Associates.

• Greeting guests and complete the check‑in / check‑out procedure through the Property management system while obtaining and storing pertinent information.
• Handle cash, credit card information and goods at the property.
• Identify the needs of each guest and provide relevant information regarding the hotel services and amenities to create an accommodating environment; respond to all guest requests in a timely manner.
• Take reservations from incoming callers while providing excellence in service and input all information into the hotel management system. Update and cancel reservations in the system as requested by the guest.

Typical Schedule: Morning Shifts 7 AM – 3 PM;
Weekend and holiday availability needed.

Driving: Must have a valid driver’s license as this position requires driving the hotel shuttle occasionally.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA, has an emphasis on true hospitality since being founded in 1996. They have partnered with renowned hotel brands and are a community of dedicated associates driven to provide best‑in‑class hospitality experience and operational excellence.

• Customer Service experience in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver’s license, and acceptable driving history subject to company approval.

Rate of Pay: $16.75 per hour (also noted as $17.50 on initial list)

• Paid weekly (every Friday).
• Competitive 401(k) retirement savings plan with generous employer match.
• Paid vacation, sick time, and holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company‑paid life insurance.
• Company‑paid short‑term and long‑term disability insurance.
• Employee assistance program.
• Hotel discounts for you, friends, and family.
• Wellness programs.
• Monthly employee appreciation activities & events.
• Learning and development opportunities.
• Employee referral program.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.