Tech Ops Lead — CRM, Automation & Service Delivery Systems
Listed on 2026-05-15
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IT/Tech
IT Support, IT Business Analyst, Data Analyst, Technical Support
Read this before applying.
NEW ERA Digital Marketing works only with painting contractors.
One painter per service area.
We have generated millions in named, tracked revenue for 50+ painting companies across the U.S.
Our promise to those painters is aggressive:
$100K in 90 days, or the painter does not pay.
That promise only works when the system behind it works.
Lead capture. CRM. Lead routing. Automations. Appointment booking. Dashboards. Reporting. SOPs. Client onboarding. Internal handoffs.
That is the role.
This is an individual contributor role to start.
Not a VA role.
Not a COO seat.
Not a strategy chair.
Not a people‑management role on day one.
You own the systems first.
You prove reliability.
Then the role grows.
The MissionMake NEW ERA scalable without everything depending on the founder.
Leads get captured, routed, followed up, tracked, and reported.
Clients get onboarded fast.
SOPs hold.
Automations do not break silently.
Dashboards show the truth.
AI does the boring work where it improves speed, accuracy, or visibility.
You are the person who makes that real.
What You Will OwnGo High Level / CRM: pipelines, workflows, tags, triggers, forms, calendars, automations, client-specific settings, and lead tracking.
Lead routing and notifications: new leads enter the CRM and the correct alerts fire within 60 seconds.
Client onboarding: every new painter goes live through a repeatable process within 24–48 hours after payment/start signal.
Automations: GHL, Zapier, Google Workspace, and related workflows built, tested, monitored, and documented.
Dashboards: CPL, booked appointments, show rates, delivery health, and founder visibility in one place.
SOP library: every recurring process has an owner, trigger, checklist, and QA standard.
AI-assisted operations: SOP drafts from Loom recordings, weekly client report drafts, lead-quality analysis, internal QA, workflow summaries, and documentation support.
Future support coordination: this is not a management role on day one. If you prove systems ownership, you may later help coordinate technical VAs, assistants, or support resources.
The role is designed around owning CRM, automations, SOPs, dashboards, AI infrastructure, and system reliability — not generic admin work.
How We Support YouYou will not be handed chaos and told to figure it out.
You get access to the stack, context from the founder, documentation, and the tools needed to build the system properly.
That can include:
Go High Level / CRM access
Zapier access
Click Up access
Google Workspace access
ChatGPT / Claude access
Loom access
dashboards and reporting tools
VS Code or technical tools if needed
documentation, SOP, and workflow resources
If you prove systems ownership, we will invest in the resources needed to help you build better infrastructure.
That can include technical support, AI‑assisted workflows, internal agents, or additional tools as the company scales.
What Success Looks Like Days 1–30 — Audit and MapYou finish a full tech‑stack audit.
You map every workflow from lead capture to booked appointment.
You hand over one clear document showing:
- what is working,
- what is broken,
- what is risky,
- what is undocumented,
- what should be automated,
- and what should be fixed first.
The founder gets visibility into the systems that actually run the company.
Days 31–60 — Build the FoundationClient onboarding is repeatable.
Lead routing is reliable.
Appointment booking workflows are clean.
Missed‑lead follow‑up works.
Every recurring process has an SOP.
Critical automations have testing, ownership, and monitoring.
If something breaks, we know before the client tells us.
Days 61–90 — Scale and AccountabilityThere is a weekly ops scorecard.
There is an automation health dashboard.
SOP compliance is visible.
AI usage standards are clear.
The founder sees broken, late, risky, or blocked items in one place.
By day 90, the founder stops asking about lead routing, follow‑up, booking, and reporting.
Because they work.
This follows the blueprint’s 30/60/90 structure: audit and map first, build the operating foundation second, then create scale and accountability.
Tools You Work WithGo High Level
• Zapier
• Click Up
• Google Workspace
• Google Sheets / dashboards…
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