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Information Technology Service Delivery Manager
Job in
Wayne, Passaic County, New Jersey, 07474, USA
Listed on 2026-07-08
Listing for:
Aptimized
Full Time
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
IT Project Manager, IT Infrastructure
Job Description & How to Apply Below
We’re hiring: IT Service Delivery Manager (Onsite – Wayne, NJ)
Aptimized is looking for a hands‑on IT Service Delivery Manager to lead managed services, infrastructure operations, and technology implementation projects across our client base.
This is not a passive oversight role — we need someone who can own delivery, manage P&L, lead technical teams, and drive real outcomes for clients.
Requirement: Local candidates only
What You’ll Own- Full accountability for service delivery performance (SLA/KPI/CX)
- P&L ownership across customer accounts (revenue, margin, cost control)
- Leadership of technical delivery teams (infrastructure + cloud engineers)
- Delivery of:
- Managed services (AMS/support models)
- Technology implementation projects (cloud, infrastructure, security)
- Executive‑level client relationship management
- Enterprise infrastructure (servers, networks, hybrid environments)
- Microsoft 365
- Hybrid + modern cloud transformation initiatives
- 10+ years in IT service delivery / consulting / managed services
- Managed services + support operations
- Technology implementations (not just BAU support)
- Strong infrastructure background
- Hands‑on experience with Microsoft cloud platforms (Azure, M365)
- Experience managing technical teams + offshore/vendor models
- Demonstrated ownership of P&L / financial performance
This role sits at the center of our delivery model — you will directly impact client success, delivery quality, and financial performance.
ImportantThis is a fully onsite role in Wayne, NJ — local candidates only.
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