Senior EDI Specialist

• Liaison between the client and internal/external IT resources for the implementation and support of the EDI workflows.
• Build and cultivate strong working relationships with the clients in order to gain their support and solidify their continued business.
• Collaborate with various functional groups including sales, lab operations, senior leadership and third party vendors to provide client issue resolutions in a timely manner.
• Build strategic partnerships with the sales team to ensure we are accurately addressing the client needs, building trust with the client, and delivering exceptional and timely results.
• Use EMR knowledge to overcome implementation challenges to ensure a smooth roll out and avoid any potential delays.
• Perform analysis of client ordering patterns to offer electronic recommendations in order to improve efficiencies and production levels.
• Responsible for communication between the client, internal sales/IT and third party vendors to ensure successful resolutions.
• Provide initial and on-going training for various EMR systems to ensure proper utilization and client satisfaction.
• Install and maintain PC hardware to ensure business continuity and enhance the efficiency of the lab operations.
• Perform triage and any necessary troubleshooting for client EDI issues to ensure an expedites resolution.
• Provide recommendations based on their expertise and escalated to other functional areas when necessary.
• Maintain accurate and complete daily logs for client visits and travel/expense reporting.
• Schedule daily appointments based on client prioritization and proximity.

• Associate's Degree in Information Technology, Health Information Management, or healthcare related degree field
• 4 or more years' of experience in an IT or Healthcare related field
• 2 or more years’ experience with Microsoft Office Suite applications (Word, Excel, PowerPoint, Access, Teams)

Demonstrates expertise in EDI workflows and EMR systems, ensuring effective client communication and support. Proven ability to analyze client needs and implement solutions that enhance operational efficiency and client satisfaction.

• EDI Workflow Implementation
• EMR System Knowledge
• Client Relationship Management
• Microsoft Office Suite Proficiency
• IT Troubleshooting

• EDI Workflows
• EMR Systems
• Client Analysis
• Troubleshooting

• Collaboration
• Communication
• Relationship Building
• Problem Solving

• Associate's Degree in Information Technology
• Health Information Management

• Healthcare
• Client Support
• Sales Collaboration
• Lab Operations

• Microsoft Office Suite
• EMR Systems