Supply Chain Specialist

Job Title:

Supply Chain Specialist

The Supply Chain Specialist monitors and manages the complete lifecycle of wholesale orders from market to invoicing, ensuring accuracy, timeliness, and alignment across Sales, Merchandising, Finance, Demand Planning, and Operations. This role acts as a subject matter expert for wholesale projects, oversees EDI order flows, and drives continuous improvement in processes and service quality within a dynamic, fast‑paced environment.

• Monitor, compile, and report all information related to the lifecycle of wholesale orders from market to invoicing for US Sales and Merchandising teams.
• Coordinate with Finance, Demand Planning, and local Wholesale teams to ensure accurate forecasts and alignment on order flows.
• Lead and facilitate weekly exchanges with each brand to review the status of shipments and invoicing.
• Serve as the subject matter expert for special projects involving the wholesale business and drive best practices across initiatives.
• Liaise between the US Sales team and the European‑based Customer Service team to ensure alignment and timely execution of all milestones in the wholesale supply chain flow.
• Compile and communicate all information required to upload EDI orders with wholesale accounts, including seasonal buys, pricing, delivery details, and resolution of discrepancies.
• Monitor incoming EDI purchase orders daily to ensure successful receipt and proper integration into the ERP system.
• Review orders for discrepancies such as missing information, invalid SKUs, price mismatches, incorrect ship windows, or customer‑specific rule violations and take corrective action.
• Analyze root causes of supply chain issues and propose effective corrective actions to prevent recurrence.
• Partner with brand sales teams to verify and implement seasonal price lists and pricing events in a timely and accurate manner.
• Manage releases for Crossdock and Pick & Pack flows to ensure efficient order fulfillment.
• Partner with Transportation and Operations teams to ensure deliveries are completed within designated shipping windows.
• Coordinate with Operations to monitor key performance indicators (KPIs) for all wholesale deliveries, order processing, and shipments.
• Manage wholesale return authorizations and ensure they are processed accurately and efficiently.
• Maintain wholesale customer master data in conjunction with Accounts Receivable and in accordance with vendor guidelines.
• Communicate and coordinate with internal departments to meet customer expectations and service‑level commitments.
• Ensure compliance with wholesale routing guides and EDI requirements across all accounts.
• Manage, investigate, and dispute chargeback claims to minimize financial impact and improve process compliance.
• Adhere to precision, quality, and timing standards to deliver best‑in‑class service to wholesale partners.

• 2–4 years of relevant experience in supply chain, wholesale operations, or retail logistics.
• Experience with PowerBI (MUST HAVE).
• Bachelor’s Degree in Business Administration, Supply Chain or a related field.
• Strong supply chain and logistics knowledge with hands‑on experience in wholesale or retail distribution environments.
• Detail‑oriented approach with excellent organizational skills.

• Experience working with EDI order flows and troubleshooting integration issues.
• Knowledge of ERP systems such as SAP, Oracle, Dynamics, Manhattan, or Net Suite.

The role operates in a dynamic, fast‑paced wholesale and retail logistics environment that supports a luxury brand. You will collaborate closely with Sales, Merchandising, Finance, Demand Planning, Transportation, Operations, Accounts Receivable, and Customer Service teams, including partners based in the United States and Europe. The position relies heavily on technology, including EDI platforms, ERP systems such as SAP, Oracle, Dynamics, Manhattan, or Net Suite, and frequent use of Microsoft Excel at an intermediate to advanced level.

Work involves managing multiple priorities, monitoring KPIs, and ensuring strict adherence to routing guides, EDI requirements, and vendor guidelines. The…