Store Manager - Willowbrook Mall

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

• Understand organization objectives and make decisions that align with company priorities and values.
• Endorse, model and develop team to deliver Coach’s Selling and Service expectations.
• Manage sales strategies, initiatives and growth across all categories.
• Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximize floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
• Set and communicate sales/productivity goals for the team, track store’s performance at all times and achieve sales through team.
• Hold the management team accountable for floor supervisor productivity, personal productivity and management contribution.
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Develop a clienteling strategy in partnership with the District Manager; implement and monitor strategy over time to achieve business goals and objectives.
• Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
• Build credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace.
• Create positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
• Coach team on how to incorporate trends into their selling experience with customers.
• Influence customer’s purchase decisions by balancing patience and assertiveness.
• Be sensitive to customer and team’s needs and tailor approach by reading cues.
• Resolve customer problems and meet customer needs in a timely manner through solution‑oriented and forward‑thinking.
• Encourage team to build long‑term relationships with customers to drive business.
• Develop both self and individual product knowledge skills and remain aware of current collections.
• Protect and drive the needs of the business at all times.
• Understand the positive sales impact staffing has on the business; recruit and hire accordingly.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize company tools.
• Ensure all daily tasks are completed without negatively impacting service of Coach standards.

• Create enthusiasm and positivity for a shared vision and mission.
• Lead by example.
• Demonstrate confidence when leading the team and managing the store.
• Takes initiative; has a high level of ownership and accountability for results of self and others.
• Approach challenges in direct and timely manner and take action to course correct in the moment when appropriate.
• Build trusting relationships with peers and team.
• Act as advocate for the team and Brand.
• Is adaptable and flexible to change.
• Switches gears based on the needs of the business both seamlessly and pro‑actively.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.
• Fosters an environment of teamwork and collaboration.
• Creates short and long‑term strategies to achieve personal metrics and performance.
• Uses available resources to make informed decisions and takes appropriate partners when necessary.
• Utilizes company tools to keep self‑informed.
• Delegates and empowers others.
• Recognizes…