Administrative Support Team Associate, Willowbrook Mall - NJ - Part Time

Administrative Support Team Associate, Willowbrook Mall - NJ - Part Time

Location:

1100 Willowbrook Mall, Wayne, NJ, 07470, US.

Schedule:

Part time (12-24 hours per week, including weekends) *

Hourly Rate: $15.92 - $20.54 * (based on job, location, and schedule).

As an Administrative Support Team (AST) colleague, you play a vital role in keeping the store running smoothly behind the scenes. You’ll support daily operations by maintaining an organized Store Management Office, handling administrative and human resources functions, and coordinating internal communications. From overseeing scheduling and managing cash office operations to facilitating the new hire onboarding process and supporting colleague engagement, your work enables store leadership and teams to focus on delivering exceptional customer service.

You’ll serve as a key point of contact for both store colleagues and leadership, acting as a liaison for HR‑related matters, coordinating new‑hire paperwork and onboarding, and supporting training sessions. Your role also includes maintaining store recognition programs, distributing reports, balancing the vault, and supporting maintenance requests. With professionalism, discretion, and attention to detail, you help ensure a well‑organized and supportive store environment.

• Support daily operations of the Store Management Office.
• Coordinate scheduling and manage cash office operations.
• Facilitate new‑hire onboarding process and training sessions.
• Maintain store recognition programs and distribute related reports.
• Balance the vault and support maintenance requests.
• Act as liaison for HR‑related matters for store colleagues and leadership.

• Flexible availability, including days, evenings, weekends, and holidays.
• Strong communication skills in English; able to read and understand employment policies and safety procedures.
• Comfortable collaborating with customers and colleagues.
• Goal oriented and able to meet daily sales objectives.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable to changing priorities; capable of working independently and in a team.
• Proficient with electronic devices and able to process register transactions.
• 1–2 years related experience required.

• Position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours; lifting up to 25 lbs.; stooping, kneeling, crouching, climbing ladders, reaching above eye level.
• Requires close and color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology necessary to perform job functions, including handheld equipment and cash register transactions.

We offer competitive pay and benefits including health, vision, dental, life and disability insurance, 401(k) match, paid time off, and eight paid holidays. Additional benefits may include performance‑based incentives, annual merit reviews, and an Employee Assistance Program.

Macy’s is a historic brand that offers a retail experience shaped by innovation and tradition. This role offers the opportunity to support essential operations in a high‑profile retail environment.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.