Retail Merchandising Support Associate, Route Furniture

Job Overview

As a Merchandising Colleague – also known as a Front of House Colleague – you’ll deliver a seamless, inspiring in‑store experience. You’re responsible for executing merchandise movement and placement strategies, enhancing visual appeal, maintaining organized and shoppable displays, and ensuring pricing and promotional signage is accurate and up-to-date. Your attention to detail and operational excellence directly impacts customer experience, and you’ll greet customers with genuine hospitality and assistance.

Our colleagues begin each day energized, wearing their name badge, and greeting teammates. They keep the sales floor clean, update mannequins, reset floor layouts, and align presentations with company directives. On the floor they focus on customers, offering a warm welcome, engaging in friendly conversations, and providing thoughtful assistance. Throughout the day they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting necessary merchandise moves.

At the end of the shift they share Loyalty program benefits, thank customers sincerely, and collaborate with the team to tie up loose ends.

• Flexible availability, including days, evenings, weekends, and holidays with dependable attendance.
• Effective communication with customers, co‑workers, and supervisors.
• Strong customer service skills; able to create connections and help the store achieve sales goals.
• Friendly environment creator; foster meaningful conversations and connections.
• Product knowledge enthusiast; able to provide expert guidance based on customer needs.
• Proficient with point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Able to collaborate with colleagues at all levels and across departments to drive sales and elevate the customer experience.
• Physically able to perform tasks such as standing for extended periods, lifting up to 50 lbs, stooping, kneeling, crouching, and climbing ladders, and using a handheld computer or cash register.
• Meet daily sales goal challenges and contribute to achieving store performance targets.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting up to 50 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires good vision, color, depth perception, and focus.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Join a dynamic, inclusive environment with competitive pay and benefits. Comprehensive health and wellness coverage and a 401(k) match. Paid time off, eight paid holidays, continuous learning, leadership development, and community involvement through Colleague Resource Groups and volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Access to full menu of benefits offerings

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time.