Retail Commission Sales Associate - Furniture​/Mattresses​/Rugs, Route Furniture

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, about inspiring stores and irresistible products, about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. You will be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. In addition, you will support inventory and fulfillment activities within your department, use technology to assist customers in visualizing their purchases, placing orders, and comparing products, and stay current on product training through digital tools and vendor resources.

Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.

• Begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before starting, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• On the floor, they focus on the customer, offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships and encourage repeat visits.
• Throughout the day, they maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves.
• They always finish strong, sharing our Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you. They also keep in touch with customers through the pre‑ and post‑delivery process to ensure a positive delivery experience.
• Service starts with each other, supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found.

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges along with client and protection plan goals.
• Be responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful, eager to start a new venture, and able to adapt to changing priorities; you can work independently but thrive in a team environment.
• Be comfortable handling electronic devices.
• Have 1–2 years of related experience.

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching,…