Store Manager- Pandora @ Willowbrook Mall NJ

Overview

Store Manager — Pandora at Willowbrook Mall, NJ. Pandora is the world s largest jewelry brand, focused on accessible luxury and self-expression. This role centers on delivering exceptional customer experiences, coaching a store team, and achieving strong sales performance within Pandora s brand standards.

• Lead and coach a team including Assistant Store Manager, Sales Leads, and Sales Associates to achieve store goals.
• Engage with customers on the sales floor, deliver outstanding product knowledge, and build lasting brand loyalty.
• Foster a store culture that embodies brand passion and exceptional customer experiences.
• Exceed individual and store sales targets by building genuine connections with fans and delivering results against KPIs.
• Provide real-time feedback and guidance to empower the team in achieving KPI goals.
• Coordinate recruitment, onboarding, and development of team members; support succession planning and internal mobility.
• Ensure timely implementation of visual merchandising directives and maintain efficient store operations.
• Collaborate with the Divisional Sales Manager and Human Resources to identify and address performance issues and policy violations.
• Other duties as assigned.

• At least 3–5 years of experience as a Store Manager in a high-performance selling environment; results-oriented leadership.
• Strong communication skills, with the ability to connect with people at all levels of the organization.
• Business acumen with analytical thinking and the ability to deliver positive results.
• Experience recruiting, retaining, and developing strong teams; succession planning and internal mobility.
• Proficiency with Microsoft Office 365 and retail point-of-sale systems.
• Must be at least 18 years old and eligible to work in the region.
• Flexible schedule including nights, weekends, and holidays; ability to stand for extended periods and lift 50+ pounds.

• Competitive compensation package with base salary plus bonuses; 401(k) plan.
• Medical, Dental, Vision, Short/Long-Term Disability, Basic Life and AD&D; product discounts.
• Learning and development opportunities, including access to Linked In Learning and tuition reimbursement.
• PTO package:
  Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

Pandora is the world s largest jewelry brand, designing and marketing accessible luxury jewelry made from high-quality materials. Pandora operates in more than 100 countries with thousands of points of sale, and is committed to sustainability and responsible business practices.

For Pandora North America, the team spans offices in New York and Baltimore, a logistics center in Maryland, and field positions nationwide, with stores across the region.