EyeCare Advisor

Overview

Lens Crafters is part of Essilor Luxottica, a global leader in vision care products. This is a part-time position within a company that values technology, personal eye care, and a strong patient experience.

Join our global community of professionals delivering the Lens Crafters Experience and ensuring high-quality eye care for patients and customers.

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the Lens Crafters Experience. Ensures all patients receive the highest quality optometric care. Delivers the store s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience and interactions between doctor and retail functions.

• Greets customers promptly (within 30 seconds).
• Answers the telephone promptly (3 rings) in a friendly and courteous manner.
• Explains required paperwork, tests, products, and services.
• Reviews prescriptions and patient information carefully; identifies special needs and consults with the Optician, Managing Doctor, or Retail Management when necessary.
• Demonstrates patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly under time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly to resolve them.
• Demonstrates knowledge of appointment book/scheduling procedures and computer systems.
• Handles and files all patient records in an organized and HIPAA-compliant manner.
• Places contact lens orders, processes shipments, and submits invoices for payment.
• Operates the POS system with accuracy and attention to detail, including patient/prescription data.
• Processes payments following company security procedures and handles various transactions (credit cards, layaways, discounts, insurance, coupons).
• Explains to customers the expected delivery times for One Hour processing.
• Maintains store appearance and ensures displays follow company guidelines.
• Maintains a safe working environment for all associates and patients.
• Communicates store promotions to staff and updates graphics and point-of-purchase materials as needed.

• Demonstrates product knowledge; describes features and benefits of lenses and frames.
• Assists customers in selecting frames and lenses suitable for vision, lifestyle, and budget.

• Performs all pre-examination testing with accuracy and explains measurements to patients.
• Uses clinical and product knowledge to coach patients on care and handling of contact lenses.
• Maintains and disinfects contact lens inventory and provides clinical support to the Optometrist as needed.

• High school graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communication and listening abilities
• Problem solving ability
• Familiarity with cash registers, computers, and calculators
• Organizational skills
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

• Previous experience in customer service, retail and/or optical
• Strong interpersonal skills

Pay Range:

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, pregnancy (including unlawful discrimination on the basis of pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.