Sales BDC Coordinator

Job Details

Job Location:

Paul Miller BMW - WAYNE, NJ 07470
Salary Range: $18.00 - $18.00 Base+Commission/month
Whether you're in the automotive industry or joining us from another field, Paul Miller Auto Group is ready for you to become a part of an award-winning team. Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported.

• Competitive Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Program with Discounts
• 401K & Roth with Employer Match
• FSA for both Health and Dependent
• Generous Paid Time Off (Vacation, Sick, and Holiday)
• Short/Long Term Disability

• Handle all incoming and outgoing phone calls and emails.
• Handle our customer contacts through leads, service, follow-up and lead generations.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquires by both email and phone.
• Schedule sales/service appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up in manner that results in the customer visiting the dealership.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Interacting with customers as well as with all dealership departments.
• Other duties as assigned by management

• High school diploma or equivalent (required)
• Previous experience in customer service, sales, or call center role (preferred)
• Automotive industry or dealership experience (a plus but not always required)
• Excellent verbal and written communication skills
• Strong phone presence and active listening skills
• Ability to build rapport quickly and maintain a professional, customer-focused attitude
• Proficient in using computers, CRM software, and phone systems
• Strong organizational and multitasking abilities
• Comfortable working with sales goals and performance metrics
• Ability to work both independently and as part of a team
• Attention to detail and follow-up is essential