Pickleball Coordinator​/Assistant Manager

JOB SUMMARY

Pickleball Coordinator / Assistant Manager supports the General Manager / Pickleball Director in overall management and daily operations at Sportime Pickleball Wayne. This position focuses on providing overarching admin support as well as overseeing season‑long court reservations, assisting with weekly tournaments and events, and providing leadership and support to front desk staff. The ideal candidate is highly organized, customer‑focused and passionate about delivering an exceptional member experience.

Having some level of pickleball play experience is preferred but not required.

• Manage, promote, and grow the seasonal court reservations, ensuring accurate scheduling, member communication, and billing.
• Assist in planning, organizing, and leading weekly tournaments and special events.
• Support the General Manager with front desk operations and staff guidance.
• Handle pickleball‑related inquiries by phone, email, and in person.
• Perform administrative duties as required by the Pickleball Director and General Manager.

• Serve as a leader and point of contact for front desk staff, ensuring clear communication between departments.
• Assist with scheduling, training, and support for front desk and pickleball staff as directed by the Pickleball Director.
• Promote teamwork, professionalism, and exceptional service throughout the facility.

• Provide accurate information to members and guests regarding the pickleball program, pricing, and reservations.
• Resolve customer inquiries and issues in a timely and professional manner.
• Maintain a strong present on site to ensure a positive player and guest experience.

• Assist in promoting all pickleball programs, tournaments, and seasonal opportunities.
• Provide program recommendations and assistance with registration and scheduling.
• Support marketing efforts for upcoming programs and events.

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Experience with scheduling, coordination, or administrative support.
• Leadership experience preferred, especially in a club or sporting environment.
• Proficiency in scheduling and member management software.
• Ability to work independently and collaboratively.
• Pickleball playing experience is preferred but not required.

$65,000 per year + ability to earn additional compensation with specific on‑court responsibilities.

Full‑time, weeknights and weekend availability.

• Members receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
• Full‑time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre‑tax from employees’ gross pay;
  Sportime contributes to the premiums of employees based upon gross pay thresholds.
• Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.

Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.

Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.