Facilities Operation Coordinator

Job Title:

Facilities Operation Coordinator

Location:

Wayne, PA

About Us:

At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values:
Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.

In this role, you will support daily facilities operations by coordinating maintenance activities, managing work orders and ensuring a safe, organized and efficient workplace. You will serve as a key point of contact for internal teams, branch offices and external vendors while helping maintain building systems, supplies and shared spaces. This position plays an important role in keeping facilities running smoothly and supporting a positive experience for employees and visitors.

• Work order management: Manage the work order system by assigning tasks, tracking progress and ensuring timely completion
• Branch office support: Partner with branch office property managers to communicate needs and ensure requests are resolved
• Ordering and purchasing: Manage inventory of paper supplies, parts and facility equipment, placing orders as needed
• Room and event setups: Coordinating and moving furniture for room, event and new-hire setups.
• Vendor coordination: Manage relationships with vendors, including those for water coolers, copiers and other facility services. Maintain the preventive maintenance schedule so that all equipment is being serviced on the appropriate timetable.
• Maintenance response: Respond to maintenance requests and assist with basic mechanical or facilities-related needs
• HVAC support: Assist with daily temperature regulation and HVAC system coordination
• Daily building checks: Perform daily walkthroughs to monitor safety, cleanliness and overall facility conditions
• Safety inspections: Conduct physical inspections that may require walking, climbing or lifting

• Communication skills: Clear and professional communication with internal teams, vendors and branch offices
• Customer service mindset: Commitment to supporting employees and creating a positive workplace experience
• Attention to detail: Strong focus on accuracy and follow-through
• Problem solving: Ability to assess issues and identify practical solutions
• Organizational skills: Ability to manage multiple tasks, requests and priorities
• Time management: Strong ability to meet deadlines and manage daily workflows
• Multitasking ability: Comfort shifting between tasks in a fast-paced environment
• Mechanical aptitude: Prior experience or comfort with basic maintenance and facilities-related work
• Technical proficiency: Working knowledge of Microsoft Office applications

• Physical capability: Ability to perform inspections and tasks that may require walking, climbing or lifting
• Facilities experience: Prior experience in facilities, maintenance, operations or a related environment is preferred

One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while on-site and more than 450 annual personal and professional development courses.
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At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential.

Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.