Contract Administrator

Wayne, PA, United States
Des Moines, IA, United States
(Hybrid)

As a Contract Administrator, US Operations you can expect to work collaboratively with internal and external customers on receipt, review & activation of standard and non-standard lease and loan transactions for our Retail line(s) of business. Our goal is to meet customer expectations in accuracy and timely processing. This role reports to the Contract Administration Team Lead or Manager, Contract Administration.

Find out morehere about how you can unleash your full potential at DLL!

• Review standard financial transaction documentation to ensure legal enforce ability and adherence to company policies.
• Ensure the company's security interests (UCC and/or Title when applicable) in the equipment have been established.
• Analyze documents to ensure customer intentions are reflected in the document package and work with our Commercial teams to translate the customers' needs into a correct and timely solution.
• Execute documents on behalf of the company.

• Ensure proper activation of transactions into the appropriate systems for booking, funding, tracking, and invoicing purposes.
• Ensure the information entered is in conformance with business & program requirements, company policies, and pricing and profitability parameters.
• Act as the last line of defense for adherence to company Know Your Customer policies as well as various state, federal, and provincial regulations.

• Receive and handle inbound correspondence & inquiries from dealers and solve first line inquiries regarding the receipt, booking, and potential correction of finance transactions.

• Interface cross-functionally with areas such as Sales, Sales Support, Credit, Legal, and Operations to resolve pre- and post-booking transactional, customer, and dealer issues.

• Contribute to department efficiencies by identifying bottlenecks and contributes to the formulation of solutions/improvement.
• Contribute to ongoing policy and procedure review and development.
• Be able to work in multiple systems simultaneously.

• Take the initiative to seek and participate in formal and informal training opportunities to enhance your knowledge and value to the company.
• Flexibility and willingness to assist other operational departments when volume is low is required.

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Check thislink to an overview of all benefits in your region.
• Bachelors Degree or equivalent professional experience
• 1+ year(s) experience in the financial services industry or in an administrative role is preferred
• Knowledge and proficiency in leasing/financial service products
• Demonstrated success in current and former positions
• Ability to work in a fast-paced environment, with cross-functional stakeholders at different levels
• Customer-Centric mindset
  · Detail oriented, High level of accuracy in own work
• Strong verbal, written and inter-personal skills are critical
• Ability to thrive under pressure, while exercising good judgment and willingness to make decisions.
• Ability to overcome objections and develop sound relationships with stakeholders.
• Ability to work cross-functionally across teams and influence decisions outside of traditional span of control.
• Time management and prioritizing

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a…