Analyst Business Process Engineering; Veeva

Business Process Engineering Analyst

Full Time / Permanent / on site - remote possible. At Novocure, every role contributes to extending the lives of people living with cancer. As our new Analyst, Business Process Engineering you’ll play a key part in this mission.

The Analyst, Business Process Engineering will be primarily responsible for working with various business lines within the organization to understand their core processes in an effort to help them determine the best way forward when using technology solutions to scale the business. The position will be responsible for working with their management to develop a deep understanding of the business area, including establishing relationships with the appropriate levels of leaders and stakeholders, creating deliverables from the assessment of the business, and supporting the identification of risks as it relates to scaling the business to meet patient growth demands.

This role will support the creation of detailed business requirements needed to accurately assess whether in‑house (e.g., SAP) solutions or vendor solutions will be the best fit. The Analyst, Business Process Engineering will help the business and clinical teams communicate and deliver the necessary storylines to create understanding and buy‑in across the executive team to gain approval and validate business case or value realization expectations.

This is a full‑time exempt position based in our Portsmouth, NH or Chesterbrook, PA offices, with the possibility of remote work, and reports to the Sr. Manager, Business Process Engineering.

• Assist in mapping and improving business processes across teams, with guidance from senior staff
• Evaluate and optimize customer engagement processes leveraging CRM platforms (e.g., Veeva CRM) to support commercial and clinical teams
• Partner with business stakeholders to define CRM-related requirements, including field force enablement, account management, and omnichannel engagement
• Support the design, implementation, and continuous improvement of CRM solutions, ensuring alignment with business processes and compliance requirements (e.g., life sciences regulations)
• Analyze CRM data and workflows to identify opportunities for process improvement, automation, and enhanced user experience
• Contribute to a customer-focused culture by building effective, role-appropriate relationships across departments
• Help translate business needs into clear, actionable process or product recommendations
• Collaborate with product and engineering teams to support the delivery of solutions that enhance the patient experience and business performance
• Participate in identifying and structuring solutions to operational challenges using data and process improvement tools
• Support risk awareness and project clarity through clear communication and thoughtful questioning
• Contribute to cross-functional and strategic initiatives as needed
• Support special projects and initiatives as assigned

• Bachelor’s degree in Computer Science, Business, or a related field; advanced degree a plus
• 3+ years’ experience in top‑tier technology, biotech, life sciences consulting, or related industries
• Experience with CRM platforms (e.g., Veeva CRM, Salesforce, or similar), preferably within life sciences or healthcare environments
• 1+ year exposure to Veeva ecosystem (e.g., Veeva CRM, Veeva Vault, or Network) is a plus
• A growth mindset, curiosity, and a bias for action are essential
• Experience gathering and translating CRM-related business requirements into functional specifications
• Understanding of CRM data models, reporting, and analytics to support business insights and decision-making
• Strategy and/or management consulting experience strongly preferred; life sciences focus a plus
• Demonstrated ability to work directly with senior executives, effectively challenge assumptions, and manage project risks
• Excellent written, verbal, and presentation skills with the ability to distill and communicate complex information clearly
• Prior experience in medical technology, specialty pharmaceuticals, or durable medical equipment industries strongly preferred
• Familiarity with field force tools, customer…