Client Transition Consultant

Job Title

Pay Range: $37.32hr - $42.32hr

• Bachelor’s degree or equivalent experience.
• 5–8 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience.
• Knowledge of national and/or subnational products and services and/or pharmaceutical reports.
• Problem-solving skills and ability to understand complex client needs, processes, and data concepts.
• Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.
• High learning agility.
• Ability to travel to client sites as needed.

• Support client transition activities involving next-generation data assets, including national and subnational assets and future patient-level assets.
• Implement transition plans and manage implementation activities through completion.
• Monitor transition milestones and track open items through completion.
• Partner with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations, and Development Teams.
• Provide guidance and recommendations regarding transition planning, data utilization, adoption strategies, and operational readiness.
• Resolve complex client data issues and coordinate second-line support with the appropriate internal teams.
• Partner across internal functions to drive timely and practical issue resolution.
• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
• Serve as a trusted transition partner throughout the client lifecycle.
• Provide practical updates regarding transition status, open items, and next steps.
• Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process.
• Support clients through operational and organizational changes related to new data assets and reporting solutions.
• Identify opportunities to improve transition processes and enhance client experience.
• Document repeatable steps, status updates, and lessons learned to support future transitions.

• Ability to work effectively in a matrix environment across stakeholders.
• Ability to understand complex concepts and processes while multitasking, managing time, and prioritizing written and oral communication skills.
• Strong business acumen.
• Proficiency in Microsoft application tools (Microsoft Excel, PowerPoint), Smartsheet, and visualization tools.

• Delivery Management.
• Client Consulting.
• Pharmaceutical Commercial Operations.
• Project Management.
• Change Management.
• Account Management.
• Data Utilization.
• Operational Readiness.
• Microsoft Excel.
• PowerPoint.
• Smartsheet.
• Visualization Tools.

• Bachelor’s degree or equivalent experience.