Helpdesk Technician, Media Services

Position

Description:

The Helpdesk Technician, Media Services, reporting to the Director of Media Services, oversees equipment maintenance, equipment delivery, setup and breakdown for on-campus events, classroom systems, faculty/staff needs, and extracurricular activities. Assist Media Services director with a diverse range of responsibilities that include (but are not limited to) being in consistent communication with Eastern University’s Conferences Department regarding upcoming needs and requests, providing oversight for all student worker scheduling and training, and organizing equipment setups for various campus activities/tasks.

Additionally, the position will aid and support the other Helpdesk Technicians with PC/Mac technical support duties, as well as monitor the Eastern University Helpdesk queue and assist as required.

• Work with Media Services Director with video/audio recording of specific on-campus events
• Provide timely delivery and handling of all departmental equipment to classrooms, conference events, and student events including, but not limited to: summer conference groups, Weekly Chapel, Windows on the World, Board of Directors meetings, convocations, commencement, move-in events, homecoming, and events.
• Excel in understanding and operating all university sound and video equipment, digital and analog, including the McInnis Auditorium, Clemens Recital Hall, gymnasium, and portable systems for various activities/events
• Understand and operate the gymnasium digital display and sound system for various activities/events
• Understand and operate auditorium lighting for various activities/events
• Install, maintain, troubleshoot, repair, and dispose of Eastern University audio/visual equipment across campus
• Oversee setup breakdown, return, and proper storage of all equipment after use.
• Provide PC /MAC desktop/help desk support. (PC/Mac troubleshooting, password changes, equipment moves, equipment deployment, software installation and assisting in the unloading of freight relevant to the Helpdesk etc.)
• Support digital signage on campus. Train other Helpdesk Technicians to support this technology
• Work with Live Media Specialist for multi-camera events or other assistance as needed.
• Assist Live Media Specialist with setting up Zoom equipment for large events and meetings.
• Strong customer service and communication skills.
• * Some weekend and evening hours will be required including, but not limited to: homecoming, commencement, move-in week events, Admission events and other various special events and lectures.*
• Involvement in the interviewing, hiring, training and supervision of all Media Services student workers
• Create and oversee all student worker scheduling
• Oversee student workers in the delivery of equipment for all on-campus activities.
• Embodies values of caring and compassion, justice and integrity, competence and affirmation
• Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission

Full-time, salaried, 40 hours per week, 52 weeks a year.

• Willingness to learn and become expert in the use of all university A/V equipment.
• Demonstrated knowledge of audio/visual equipment, sound reinforcement skills including proper placement, setup & wiring of portable sound/video equipment.
• Knowledge of basic audio/visual cables and connectors including VGA, DVI, HDMI, XLR, BNC, RCA, SDI and Speakon.
• Knowledge of basic desktop support services.
• Must have a valid driver’s license and clean driving record.
• Must be able to obtain a university van license.
• Ability to lift up to 50 lbs. required; ability to read and comprehend service manuals for Media Services equipment, set proper sound levels for events; demonstrated knowledge of computer skills, including but not limited to word processing, spreadsheet, presentation, database, HTML, audio isual editing software.
• Demonstrated knowledge of Windows and Mac operating systems.

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for…