Member Service Representative

TRUMARK CREDIT UNION

Job Title: Member Service Representative

Department: Gateway Branch

Location: 115

E. Swedesford Road, Wayne, PA 19087

Employment Type: Full-Time

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.

• Flexibility & Balance: Flexible schedules and time off to thrive at work and in life.
• Opportunities to Grow: Training, development, and room to advance from day one.
• Benefits That Matter: Health, dental, vision, a 401(k) with matching, and paid time off.
• A Chance to Give Back: Help members and communities achieve their goals.

• Provide exceptional customer service:
  Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately:
  Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services:
  Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
• Resolve member issues:
  Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence:
  Ensure cash drawers are balanced, transactions complete efficiently, and records are kept organized.

Education: High school diploma or GED required; associate degree in business or related field preferred.

Experience: 1+ years of customer service, retail, or banking experience preferred.

Skills: Strong communication, attention to detail, proficiency in technology, a positive attitude, and problem‑solving mindset.

Availability: Flexible hours, including evenings and Saturdays, may be required.