Customer Services Representative

Customer Services Representative

Location:

Wayne, PA Duration: 6 Months Pay Range: $38.00 – $43.00 per hour (W2)

• Review and approve resolutions for customer service and billing complaints, including authorizing refunds, merchandise exchanges, and billing adjustments
• Act as an escalation point for complex customer issues and ensure timely resolution
• Review and route unresolved customer complaints to appropriate departments for further investigation
• Monitor, audit, and maintain accurate records of customer interactions, including inquiries, complaints, and resolution actions
• Analyze customer issues to determine validity and identify root causes
• Report on call center activities and service performance to management
• Support the promotion or sale of additional products and services when appropriate
• Ensure accurate and complete documentation of all customer interactions and transactions

• Strong verbal and written communication skills
• Excellent attention to detail and accuracy in documentation
• Strong customer service and interpersonal skills
• Ability to work independently and manage time effectively
• Strong problem-solving and analytical abilities
• Leadership, mentoring, and coaching skills to support team performance
• Proficiency in Microsoft Office applications (Word, PowerPoint, etc.)

• High School Diploma or GED required
• Prior experience in customer service, contact center, or client support roles preferred