Customer Service Team Lead

Customer Service Team Lead Job

Location:

Radnor, PA, United States

Employment Type:

Regular Category:
Supply Chain

We are seeking an engaging and motivated Customer Service Team Lead to inspire and guide a team responsible for delivering an exceptional customer experience across high-volume, order-driven processes. This role sits at the center of our customer operations and is responsible for leading end-to-end order management, strengthening customer relationships, and ensuring a seamless quote-to-cash experience. The position directly supports revenue generation by overseeing transactional order workflows tied to multiple manufacturing sites.

The Customer Service Team Lead will mentor and develop a team of Customer Service Representatives while managing escalations, optimizing workflows, and driving continuous improvement across systems and processes. This role operates in a fast-paced environment and requires close collaboration with Sales, Supply Chain, Logistics, Finance, and shared service teams. This role offers the opportunity to lead a critical function that directly impacts customer experience and business performance.

You will play a key role in shaping team culture, improving processes, and strengthening customer partnerships while developing your leadership capabilities.

• Team Leadership
• Order Management and Customer Support
• Business and Supply Chain Collaboration
• Networking and Continuous Improvement
• Training & Development

Education:

Bachelor's degree required, preferably in Business or Supply Chain.

Experience,

Qualifications & Skills:

5+ years of customer service, supply chain, or related experience. 2+ years of leadership or mentoring experience. Experience in high-volume, order-driven environments (e.g., VMI, consignment) preferred. Strong leadership, communication, and customer management skills. Proven ability to manage escalations and build trusted relationships. Subject matter expertise in order management and customer operations. Advanced SAP skills required; intermediate Microsoft Office (Excel, Word, PowerPoint).

Strong analytical, problem-solving, and cross-functional collaboration skills. Ability to manage complex orders, troubleshoot issues, and drive process improvements. High attention to detail with strong prioritization and follow-through. Proactive, solutions-oriented mindset. Commitment to safety, compliance, and teamwork.