Guest Experience Specialist — Salon Front Desk

Front Desk Associate

Prive Salon is seeking a dynamic and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our salon clients, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors.

Responsibilities:

1. Greeting and Welcoming Clients:

Welcome clients with a warm and friendly demeanor as they enter the salon. Provide assistance and guidance as needed to enhance their salon experience.

2. Appointment Scheduling:
Efficiently manage salon appointments using our scheduling system. Assist clients in booking appointments, rescheduling, and coordinating with stylists.

3. Customer Inquiries:
Address client inquiries in person and over the phone. Provide accurate information regarding salon services, pricing, and availability.

4. Transaction Handling:
Process client payments accurately and efficiently, including cash, credit card, and gift card transactions. Maintain a tidy and organized cashier station.

5. Salon Coordination:
Collaborate with salon staff to ensure smooth operations. Communicate effectively with stylists, estheticians, and other team members to accommodate client needs.

6. Retail Sales Support:
Assist clients in selecting retail products and recommend complementary items based on their needs. Process retail transactions and maintain inventory levels.

7. Salon Maintenance:
Maintain cleanliness and orderliness of the reception area, retail displays, and overall salon environment. Monitor inventory of salon supplies and request replenishment as needed.

Requirements:

- Excellent interpersonal and communication skills
- Strong customer service orientation with a friendly and approachable demeanor
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in computer skills, including salon management software (training provided)
- Previous experience in customer service, retail, or hospitality preferred

Join our team at Prive Salon and be part of a collaborative and vibrant work environment where your passion for customer service will shine. Apply today to embark on an exciting career in the beauty industry!