Senior Network Escalation Engineer

Overview

ECI has an exciting opportunity for an experienced Senior Network Engineer to join our Global Implementations team. The team designs and deploys network infrastructures (both on-prem and cloud) for clients distributed globally, ensuring optimal performance, security, and scalability.

• Design, implement, and maintain the client’s LAN, WAN, and wireless network infrastructure.
• Provide customer support to clients located across the globe.
• Troubleshoot/resolve complex issues and handle service requests related to Cisco routing and switching, Cisco Meraki and legacy wireless infrastructure, Palo Alto technologies, Cisco, and Fortinet firewalls.
• Collaborate with relevant teams, departments, or external parties to resolve cases that require specialized knowledge or resources.
• Serve as the escalation point for critical network incidents and outages. Lead the response effort, coordinate with cross-functional teams, and drive resolution to minimize downtime and impact on business operations.
• Provide technical leadership and guidance to the network services team. Mentor junior team members, share knowledge, and promote best practices for network design, implementation, and troubleshooting.
• Research and evaluate emerging technologies, products, and solutions relevant to the organization s objectives. Identify PoC opportunities that align with business needs and technical requirements.
• Engage proactively with clients to understand their network requirements and engineer tailored solutions that align with their goals.
• Create and maintain network documentation, including network diagrams, configurations, and policies/procedures.

• Bachelor’s Degree in a related field or equivalent combination of education and experience
• 7+ years of relevant work experience with exposure in product organizations
• CCNP and PCNSE preferred
• Advanced routing and switching knowledge. Expert in Cisco Nexus switching, BGP and OSPF protocols.
• Ability to design enterprise networks.
• Knowledge and experience in public cloud technologies - AWS/GCP/Azure
• Expert in Palo Alto firewalls. Global Protect design and implementation with certificates, VPNs, failover, SSL decryption, content filtering, etc.
• Forti Gate and Cisco FTD experience
• Experience with Cisco traditional and SD-WAN routers, Catalyst, and Nexus switches
• Exceptional written and oral communication skills
• Exceptional interpersonal skills with a focus on rapport-building and managing expectations
• Highly self-motivated and able to work in a fast-paced team environment
• Strong attention to detail with proven analytical and critical thinking skills
• Effective time management and excellent prioritization skills

• CCIE a plus
• Experience with Sonic Wall network devices
• Financial Services Industry experience

Note: ECI’s culture emphasizes connection with clients, technology, and with each other. The role offers a competitive compensation package. The range for this position is up to $125,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K, and additional benefits. If you believe you’d be a great fit, we’d like to hear from you!