Operations Manager

Position Summary

The Operations Manager is responsible for day‑to‑day leadership, performance, and workflow management of Loan Processing, Data Entry, and Closing functions. This role ensures loans move efficiently from application through funding while maintaining service standards, production goals, quality expectations, and regulatory compliance.

• Manage supervisors, team leads, and staff across Processing, Data Entry, and Closing.
• Ensure production goals are met and monitor team performance.
• Coach, develop, and hold staff accountable to quality and productivity expectations.
• Oversee loan pipeline flow from submission through funding.
• Identify bottlenecks and allocate resources to meet turnaround times.
• Monitor file quality, documentation accuracy, and funding readiness.
• Implement process improvements and reporting tools.
• Partner with Sales, Compliance, IT, Finance, and Senior Leadership.

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• 401(k)
• Generous PTO and paid holidays
• Team events and collaborative culture

• 5+ years of financial operations experience in a mortgage or consumer finance company.
• 3+ years of leadership experience managing loan originations or related teams.
• Strong knowledge of loan operations workflows.
• Strong communication, organizational, and analytical skills.
• Proficiency in Microsoft Office and loan operating systems.

• Ability to sit and stand for extended periods.
• Manual dexterity to operate a computer and other office equipment.
• Must be able to lift up to 15 pounds at a time.
• Vision and hearing acuity to perform job duties effectively.