Collections Specialist

Imagine: A Career with Purpose and Possibility

Picture this:
You are part of a global team of problem‑solvers whose innovations in materials science can make life better. Every day, you help turn ideas into impact using science, technology, and creativity to tackle real‑world challenges. You are part of a company whose work helps improve patient outcomes in healthcare and protects essential consumer goods that people around the world rely on every day.

At Tekni Plex, you’ll join more than 8,000 colleagues across 12 countries, all united by one purpose: creating safer, smarter solutions that touch daily life. Through our two divisions, Tekni Plex Healthcare and Tekni Plex Consumer Products, you’ll help shape industries that matter: healthcare, pharmaceutical, food & beverage, beauty, and personal care.

Here, your ideas count and your work matters. You’ll be encouraged to think boldly, collaborate across cultures, and keep growing every step of the way. You will help protect the integrity of essential products, support patient safety and comfort, and contribute to innovations that make everyday life better, all while building a career that makes an impact.

Because at Tekni Plex, you don’t just deliver products – you help shape what’s next.

In this corporate position you will have shared ownership of Tekni Plex’s AR portfolios in NA. This position is actively involved in ensuring credit and collection policies and procedures are administered across assigned portfolios.

The successful candidate will work with Treasury and Business Teams to achieve AR metric objectives by taking tactical actions to enhance timely payment receipt and sales growth. Critical success factors are: ability to communicate with all levels of Tekni Plex; self‑directed, independent work style and teamwork in a fast‑paced environment; high accuracy, initiative, and creativity. They will develop and maintain cooperative working relationships with business teams and assigned accounts.

• Proactively solicit payment of overdue customer accounts/invoices early in the payment cycle, follow up consistently and promptly, and maintain a permanent record of each call made to the customer, documenting specific details of the conversation as well as the amount and expected payment dates.
• Monitor slow‑paying accounts, implement corrective actions, determine root causes of customer disputes, and work cross‑functionally to resolve them while maintaining frequent contact with internal partners to improve portfolio performance.
• Establish, review, and update customer credit limits, payment terms, and risk classifications to balance commercial opportunity with financial risk and comply with all internal control/SOX requirements; process credit applications timely to meet internal service‑level commitments.
• Track customer payments daily and ensure cash posting and offsets are applied accurately to customer accounts per cash posting guidelines; assist in negotiating and establishing electronic payment formats & remittance details supporting auto‑cash initiatives.
• Provide collection reports identifying and/or monitoring opportunities to improve AR portfolios; prepare and distribute meaningful customer highlights and summaries to business partners to drive collection results.
• Support unclaimed property reporting and escheatment processes by reviewing aged outstanding items, reconciling accounts, maintaining documentation, and ensuring compliance with state regulatory requirements.
• Other responsibilities and projects as assigned.

• Minimum of 3‑7 years of collection, credit, finance, accounting or related experience.
• Good negotiation skills and ability to influence and persuade others to achieve desired outcomes.
• Excellent interpersonal and communication skills; calm and effective dealing with customers while maintaining a positive image of Tekni Plex; conduct yourself professionally and respectfully with high ethical standards.
• Strong problem‑solving and process‑improvement skills, with the ability to look beyond the obvious to identify and resolve hidden problems.
• Proactive, self‑motivated, results‑driven achiever who sets challenging goals supporting company objectives.
• Organized with well‑established time‑management skills to manage a high volume of accounts across varying activities.
• Proficiency with MS Excel, Word, and PowerPoint; strong data interpretation skills; experience with Infor‑LN ERP system is a plus.
• Broad training in fields such as business administration, finance, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four‑year degree program or equivalent combination of experience and education; normally requires 3 to 7 years directly related experience.

The compensation range for this position is $65,000 to $75,000 with a bonus.