Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Retail organization, you will be based in Wayne, PA, at the Devon Branch.

Key Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities; manage the customer experience by identifying opportunities to improve financial wellbeing; collaborate with ecosystem partners to grow share of wallet.
• Drive proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience, including lobby engagement and education on financial transaction options.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, supporting customer loyalty.
• Manage risk by adhering to policies and procedures, demonstrating sound judgment, and participating in branch daily operations to ensure efficient and accurate completion.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience

• 3+ years of experience in a related role, learning and demonstrating product knowledge.
• Education or equivalent experience may be considered in lieu of a degree.

Education

• No degree required.

Certifications

• No required certifications.

• Medical, prescription drug coverage, dental & vision options, and a Health Savings Account with a matching program.
• Life insurance, short- and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement, back‑up child/elder care, adoption, surrogacy, and doula reimbursement.
• Educational assistance and wellness programs with financial incentives.
• Paternity/maternity leave, 11 paid holidays, up to 25 vacation days, and additional paid time off per eligibility.

PNC fosters an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need accommodations to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal data in our hiring practices.