Collections Associate - Bilingual

Overview

Job Title: Collections Associate

Location: Wayne, PA 19087 (In person at the Wayne, PA Office)

Position Type: Full Time |
Salary: $17.00 – $20.00 per hour + monthly incentive |
Non-Exempt

Reports To: AVP of Collections

The Bilingual Collections Associate places calls to past-due customers, attorneys, and authorized third parties to collect past-due payments, reduce delinquency, and minimize losses. The ideal candidate has collections and call center experience, is customer-centered and a self-starter with a keen eye for detail. Understanding data confidentiality is essential.

• Monday to Friday and occasional weekends
• 8 hours per day; shift timing to be determined by Manager

• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off
• Vision Insurance
• 401K

• Perform calls for past-due loans, foreclosures, and bankruptcy (if applicable).
• Ensure compliance with Federal and State laws and regulations applicable to a collection operation.
• Adhere to personnel department guidelines and quality standards of the company.
• Follow policies and procedures of the company.
• Maintain service quality standards and keep the delinquency rate below industry standards.
• Comply with service level agreements of the different investors.
• Resolve customer inquiries and complaints within a reasonable time.
• Perform other related duties as assigned.

• Bilingual – Spanish speaking.
• Collections experience preferred.
• Knowledge of procedures and regulations in the mortgage banking industry.
• Knowledge of digital platforms used in mortgage banking.
• Strong attention to detail and accuracy.
• Effective written and verbal communication skills.
• Strong organizational skills with the ability to multi-task in a fast-paced environment.
• Professional attitude and behavior.
• Ability to work independently and problem-solve.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Time management skills and ability to prioritize tasks.
• Desire to work as part of a dynamic and productive team.
• Knowledge of office equipment (copiers, scanners, fax machines).
• Reliable transportation and strong work ethic.
• Dependable and dedicated to the success of the team.

• High School Diploma required
• College Degree (preferred)
• Previous experience in collections or call center