Collections Associate - Bilingual

Job Details

Job Location:

Wayne, PA 19087

Position Type:
Full Time

Salary Range: $17.00 - $20.00 per hour plus monthly incentive

The Bilingual Collections Associate places calls to past‑due customers, attorneys, and authorized third parties to collect past‑due payments, reduce delinquency, and minimize losses. The ideal candidate has collections and call center experience, is customer‑centered, self‑starter, and detail‑oriented. Understanding data confidentiality is essential.

• Monday to Friday, with occasional weekends
• 8 hours per day, day shift to be determined by Manager

• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off
• Vision Insurance
• 401K

In person at the Wayne, PA office

• Perform calls for past‑due loans, foreclosures, and bankruptcy (if applicable).
• Ensure compliance with Federal and State laws and regulations applicable to a collection operation.
• Ensure compliance with personnel department guidelines and the quality standards of autoMHatic Financial.
• Ensure compliance with the policies and procedures of autoMHatic Financial.
• Ensure that the service quality standards are met.
• Keep the portfolio delinquency rate below industry standards.
• Comply with the service level agreements of the different investors.
• Ensure that customer inquiries and complaints are resolved within a reasonable time.
• Perform other related duties as assigned.

• Bilingual – Spanish speaking.
• Collections experience preferred.
• Knowledge of procedures and regulations in the mortgage banking industry.
• Knowledge of digital platforms used in mortgage banking.
• Strong attention to detail and accuracy.
• Effective written and verbal communication skills.
• Strong organizational skills with the ability to multi‑task in a fast‑paced and demanding office environment.
• Professional attitude and behavior.
• Ability to work independently and problem‑solve.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Time management skills with the ability to prioritize tasks.
• Desire to work as part of a dynamic and productive team.
• Knowledge of office equipment (copiers, scanners, fax machines).
• Reliable transportation.
• Strong work ethic.
• Dependable and dedicated to the success of the team.

• High School Diploma required.
• College degree preferred.
• Previous experience in collections or a call center.