Help Desk Technician

Bala Consulting Engineers is a 200-person engineering firm headquartered just outside of Philadelphia in Wayne, PA with full-service offices in New York, NY, Boston, MA, Baltimore, MD and Washington, DC.

Bala is a dynamic growth-oriented company, built on relationships with our clients, staff, and industry partners. At Bala you will enjoy an exceptional employee experience that results in a successful career based on collaboration, leadership, and personal development.

We're looking for an ambitious Help Desk Technician to join our growing IT team in our Philadelphia area office located in Wayne, PA. The Help Desk Technician’s primary responsibility is to provide responsive, high-quality technical support to end users and serve as the first point of contact for IT requests. In addition, they’ll lead endpoint deployment processes, including system imaging and new device rollouts.

Candidates should have strong communication skills and be comfortable working with employees across departments and seniority levels.

Help Desk Technician Duties and Responsibilities

• Serve as the first point of contact for hardware and software support requests. Troubleshoot, resolve, and escalate issues to other team members as needed.
• Manage system imaging and endpoint deployment processes for new and replacement devices
• Provision new employee accounts and access in Active Directory, Microsoft 365, and various 3rd Party SaaS solutions
• Maintain desktops, laptops, servers, switches, and mobile devices (including updates, drivers, and firmware) in accordance with established IT standards and compliance requirements
• Contribute to other projects and tasks typical of a SMB IT environment.
• Occasional day or overnight travel to branch offices for onboarding or projects is required. Must be able to reliably travel between offices as required. (Travel req. approx. 10%)
• Respond to occasional after-hours support requests and carry out scheduled after-hours maintenance activities

Help Desk Technician Skills and Qualifications

Required:

• Minimum 2 years hands-on IT support experience in a professional environment
• Proficiency with Windows Desktop and Server operating systems
• Active Directory administration including user and security group management
• Microsoft 365 administration including Exchange, Teams, and Share Point
• Working knowledge of TCP/IP and common networking protocols
• Detail oriented with strong documentation skills.
• Candidate should be a self-starter that is comfortable working independently and learning new technology as needed.

Preferred:

• CompTIA A+, Network+, or similar certification
• Server administration exposure (patching, services, basic troubleshooting)
• Experience with Power Shell, RMM tools, imaging solutions, or Autodesk products
• AEC industry experience

BALA’s compensation package includes a rich benefits package along with competitive market salary structure. Our culture creates an environment where relationships thrive and careers flourish.

• Medical, Dental, and Vision insurance package
• 401(k) with employer match
• Employer Paid Life Insurance
• Up to (5) weeks of PTO based on years of experience and (8) paid holidays
• 8 hours of Volunteer Time Off
• Tuition and Licensure Reimbursement
• Federal Student Loan Assistance including match up to $5,250 per year
• Section 529 Plan (College Saving Plan)
• Employee Referral Program
• Full-time roles work in office and qualify for one day remote work

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Agencies must obtain advance written approval from Bala Consulting Engineer’s HR/Recruiting Department to submit resumes. This approval must be in the form of a valid fully executed contract for service as well as a request to submit candidates to a specific job opening. Bala Consulting Engineers will not pay a fee to any Agency that does not have such agreement in place, or for positions for which candidates have not been specifically requested.