IT Systems and Support Specialist

Job Title: IT Systems and Support Specialist

Reports to: IT Manager

Location: 100% In-Office (No Remote / No Hybrid)

Salary Range: $60,000 - $75,000 (depending on experience)

Summary

The IT Systems & Support Specialist at auto

MHatic Financial is a hands-on, in-office role responsible for supporting end users, maintaining core IT systems, and ensuring the reliability, security, and usability of our technology environment. This individual will serve as the frontline owner of onsite IT support while also administering Microsoft 365, supporting mortgage systems such as Encompass, assisting with security and compliance initiatives, and contributing to light data and automation efforts.

The role is ideal for someone who enjoys being close to the business, solving real problems in person, and taking ownership of IT operations in a fast-paced, regulated environment. This role is 100% in-office and includes daily hands-on IT support as a core responsibility.

• Serve as the primary point of contact for onsite, in-person IT support, delivering timely and service-oriented assistance to employees
• Troubleshoot, diagnose, and resolve hardware and software issues including laptops, desktops, monitors, docking stations, printers, peripherals, workstations, MFA, password resets, and access issues
• Provision, configure, deploy, maintain, and track end-user devices and IT assets
• Install, repair, and upgrade PC hardware and software while following established IT procedures and documentation standards
• Administer and support Microsoft 365 environments, including Entra  (Azure AD), Exchange, SharePoint, One Drive, and Teams
• Manage user access, roles, permissions, and security controls across enterprise systems
• Act as a liaison between Technology and business teams to support business applications, system availability, and issue resolution
• Support mortgage systems such as Encompass or nCino Mortgage by assisting with user access, workflow support, troubleshooting, and system-related issues
• Assist leadership with evaluating business processes, data integrity, operational improvements, and compliance-related system needs
• Support day-to-day security operations including MFA enforcement, endpoint security tooling, phishing response, and user education
• Assist with audits and compliance initiatives by gathering documentation and supporting evidence requests
• Perform basic SQL queries, data validation, reporting support, and data quality checks as needed
• Contribute to automation and workflow improvements using scripts or system tools, with a focus on operationalizing existing solutions rather than designing new platforms
• Escalate critical incidents appropriately while maintaining ownership through resolution

• Competitive Pay:
  We offer competitive compensation packages to recognize and reward your valuable contributions, including comprehensive benefits such as healthcare, dental and vision insurance, and 401K
• Generous Paid Time Off (PTO):
  Take the time you need to recharge and pursue your passions outside of work with our comprehensive PTO package
• Team Events:
  From team-building activities to fun social events, we foster a strong sense of camaraderie through regular events
• Fully Stocked Kitchen:
  Snacks, beverages, and refreshments available in our kitchen
• Culture: A diverse, inclusive culture where innovation, collaboration, and creativity thrive, offering opportunities for growth and development

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds at times

This job description outlines the primary responsibilities and qualifications for the IT Systems and Support Specialist. Candidates meeting these criteria and demonstrating a passion for underwriting excellence and team leadership are encouraged to apply. Resumes can be sent to