Major Incident Manager

Job Title

Responsibilities

Supports major IT systems incident management processes and resolutions.

Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.

Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.

Supports documentation and chronology of events during incident management conference calls.

Qualifications

Incident Management

Effective communication (written and verbal)

Respond with a sense of urgency

Process oriented

Technically inclined across multiple IT platforms.

Required Skills:

Java Additional

Skills:

Software Developer