CMDB Platform and ITIL Process Governance Administrator

CMDB Data Stewardship & Governance

Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies

Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management

Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness

Define and maintain governance policies, standards, and controls aligned with audit and risk expectations

Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails

Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement

Develop and maintain data quality metrics, dashboards, and reporting frameworks

Prepare governance insights and reporting for leadership, audit, and compliance discussions

Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use

Define and document AI governance guardrails, including approved datasets, controls, and escalation paths

Assist in translating AI governance requirements into process controls and certification checkpoints

Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks

Minimum of five years related work experience, with at least one year of IT service management experience.

Undergraduate degree or equivalent combination of training and experience.

ITIL Foundation Certification

Experience in IT systems, CMDB, data administration, or governance environments

Data normalization experience and ability to maintain high-quality structured data

Data governance experience, including policies, standards, and controls

Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment

Understanding of ITIL processes and service management concepts

Experience or exposure to cloud platforms (AWS, Azure, or similar)

Strong communication and collaboration skills across technical and business stakeholders

Hands-on experience with Service Now (CMDB, ITSM modules)

Service Now System Administrator (SNOW Sys Admin) certification or willingness to obtain within 1 year

Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)

Knowledge of CMDB governance, certification campaigns, and audit readiness practices

Experience with reporting, dashboards, or data analytics tools

Exposure to AI governance, AIOps, or automated service management processes

Sponsorship

Vanguard is not offering visa sponsorship for this position.

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.