AV Event and Conference Room Support Specialist

AV Event and Conference Room Support Specialist

Wayne, PA - Onsite 3+ Months Monday – Friday: 8-4:30

Must have:

• MS Teams Rooms engineering (maintenance, proactive monitoring, and admin ownership of integrated AV platforms).

What will this contractor be accomplishing for your team?

• Event support for large meetings and white glove service for executive meetings
• Supporting conference room technology within the office

What will this contractor be working on / are there specific projects?

• General event support
• Conference room technology management ensuring optimal staff experience

As a self-starter, this individual will work with our corporate AV team, onsite support resources, and AV vendor for hands on training.

• Experience with various audio/video systems
• Experience with Poly conferencing systems
• Background in event execution and/or conference room technology
• Ability to lift and transport AV equipment (up to 50 lbs.)

Event Setup & Operation

• Configure and operate audio, video, and conference room systems for corporate events, town halls, and executive meetings.
• Ensure proper signal flow and connectivity across AV components.
• Provide technical expertise for Microsoft Teams and Web Ex platforms
• Troubleshoot platform issues during live sessions.

Conference Room Technology Support

• Perform necessary health checks on integrated conference room systems
• Troubleshoot issues with technology as they arise in a professional and efficient manner
• Perform upgrades and installation of technology within the environment.

Collaboration & Communication

• White-glove service with event organizers, IT teams, and external vendors to align technical requirements.
• Offer real-time support and problem resolution during events.

Equipment Management

• Maintain AV inventory and ensure equipment readiness.
• Perform routine proactive maintenance and escalate repair needs promptly.

• Hands-on experience with audio systems (microphones, mixers, amplifiers), video systems (cameras, switchers, projectors), and lighting systems (fixtures, control boards).
• Familiarity with Poly conferencing systems and AV signal flow.
• Strong troubleshooting skills and ability to work under pressure.
• Excellent communication and interpersonal skills.

• 3+ years of experience with streaming platforms and hybrid event technologies.
• Knowledge of AV control systems and networking basics.
• Experience supporting and administrating AV Conference Rooms solutions Teams Admin Center, Poly Lens or Cisco Webex Control Hub
• Experience with Proactive monitoring of Microsoft Teams Rooms and associated hardware in web based admin portals (Poly Lens, Teams Admin Center)
• Proactive resolution of associated alerts using established policies and best practices for room management

• Ability to lift and transport AV equipment (up to 50 lbs).
• Comfortable working in fast-paced, high-pressure environments.