ServiceNow Developer

Service Now Developer

Location:

Radnor, PA (Hybrid)

Schedule:

Full-Time Day Schedule (On-Call Rotation)

Compensation: $85,155.20 - $

Why This Role Matters

Join Main Line Health as a Service Now Developer and play a key role in supporting and enhancing enterprise-wide automation and IT service delivery. This is a hands-on development role focused on building, configuring, and maintaining solutions that improve access to IT services and streamline operational processes.

You'll work alongside a collaborative, high-performing team to deliver impactful enhancements across the Service Now platform. This role is ideal for someone who enjoys problem-solving, building efficient workflows, and contributing to continuous improvement in a dynamic environment.

You won't just maintain solutions, you'll help refine processes, improve functionality, and support a platform that directly impacts employee and patient experiences.

Benefits & Perks

* Up to 240 hours (6 weeks) of paid time off annually

* Comprehensive medical, dental, and vision coverage

* 100% Employer-Funded Pension Plan + 403(b) Match

* Tuition reimbursement of up to $6,000 annually

* Professional development, training, and certification support

* Employee discounts on services and activities

* Free employee parking

What You'll Do

* Develop, configure, and support Service Now ITSM solutions across core modules

* Build and enhance workflows to improve service delivery and reduce process gaps

* Translate business and end-user requirements into functional system solutions

* Perform system configuration, customization, and scripting (e.g., business rules, UI policies, catalog items)

* Support integrations with third-party systems and enterprise technologies

* Participate in testing, deployment, and ongoing system enhancements

* Contribute to platform stability, performance, and continuous improvement

* Participate in an on-call rotation to support operational needs

Team Collaboration & Growth

While this role does not include formal leadership responsibilities, you will play an important role in supporting team success and platform development.

In this role, you will:

* Partner with engineers and architects to deliver effective technical solutions

* Collaborate with stakeholders to understand requirements and improve user experience

* Contribute to knowledge sharing and team best practices

* Build technical expertise and grow within the Service Now platform

What You Bring

Required

* 1-3 years of experience working with the Service Now platform

* Experience configuring core Service Now modules (HRSD, Incident, Problem, Change, Service Catalog, etc.)

* Hands-on experience with workflows, business rules, UI actions/policies, and system configurations

* Basic scripting experience (JavaScript, XML, HTML, SQL, or Power Shell)

* Understanding of IT Service Management (ITSM/ITIL) processes

* Ability to translate business requirements into technical solutions

* Strong analytical and problem-solving skills

* Ability to manage multiple priorities in a fast-paced environment

* Strong collaboration and communication skills

Preferred

* Service Now Certified System Administrator (CSA)

* ITIL Foundation certification

* Experience with integrations (SOAP, REST, web services)

* Familiarity with LDAP, Active Directory, ADFS, or SSO

* Experience supporting application lifecycle processes (design, development, testing, deployment)

* Experience promoting update sets across Service Now environments

* Experience in healthcare or a highly regulated environment

Join Our Team

At Main Line Health, we believe diverse perspectives strengthen our ability to deliver exceptional care. You'll join a team united for a shared purpose: providing superior service and improving lives-for our patients, employees, and communities.

Make an Impact!

Additional Information

* Requisition

* Employee Status:
Regular

* Schedule:

Full-time

* Shift: Day Job

* Pay Range: $85,155.20 - $

* Job Grade: 114