ServiceNow Software Asset Management Technology and Data Specialist

Provides expert level service asset and configuration services across all platforms. Writes and audits configuration management plans and related documents.

The Service Now Software Asset Management (SAM) Pro Technology Expert is responsible for the configuration, governance, and ongoing optimization of the Service Now SAM Pro platform. This role ensures that all module configurations, data models, and underlying tables accurately represent software inventory, entitlements, and consumption to enable audit-defensible software compliance positions and actionable insights.

This individual will serve as the technical authority for SAM Pro configuration and data integrity, ensuring that all ingested data sources are normalized, reconciled, and aligned to enterprise standards.

Key Responsibilities

1. SAM Pro Platform Configuration & Administration

* Configure maintain, and enhance Service Now SAM Pro modules, including:

* Software models, license metrics, and entitlement mappings

* Reconciliation rules and normalization processes

* Custom allocations and consumption rules

* Optimize SAM Pro functionality to support publisher-specific requirements (e.g., IBM sub-capacity, SaaS, and user-based licensing)

2. SAM Data Ingestion, Transformation & Governance

* Own end-to-end data lifecycle across SAM Pro data domains, including (and not limited to):

* Entitlements (contracts, licenses)

* Installations, usage, and configuration data

* Design and manage ingestion pipelines

* Establish and maintain data models supporting license compliance and reporting

* Define and enforce data quality controls (completeness, accuracy, timeliness)

3. SAM Data Model & Table Management

* Maintain and optimize core Service Now SAM Pro tables, including:

* Software Entitlements and Contracts

* Software Models and Catalog

* User, Device, and Subscription records

* Ensure proper relationships between configuration items (CIs), assets, and SAM records to prevent data fragmentation or audit exposure

4. Software License Compliance & Reconciliation Enablement

* Configure and support reconciliation engine processes to produce accurate Effective License Positions (ELPs)

* Ensure mapping between entitlements, installations, and usage data is complete and audit-defensible

* Identify and remediate data or configuration gaps impacting compliance posture or optimization opportunities

5. Integration & Cross-Platform Collaboration

* Partner with Service Now Platform, CMDB, Security, and Procurement teams to align data sources and governance models

* Ensure seamless integration between SAM Pro and upstream/downstream systems (e.g., discovery tools, Oracle Contract Management, SaaS platforms)

6. Continuous Improvement & SAM Maturity

* Drive enhancements to SAM Pro processes, automation, and data quality frameworks

* Maintain awareness of Service Now platform capabilities, SAM Pro feature updates, and industry best practices

Required Qualifications

* 5+ years of experience in Software Asset Management (SAM) or IT Asset Management (ITAM)

* Deep expertise in Service Now SAM Pro configuration, including:

* Software normalization and reconciliation

* Entitlement management and license modeling

* Data ingestion and transformation processes

Preferred Qualifications

* Experience supporting major publisher licensing models (e.g., IBM, Microsoft, Oracle, Adobe)

* Experience with SAM managed services environments and vendor coordination

* Certifications:

* Service Now SAM Pro

* ITIL / ITAM / IAITAM

Success Measures

* Accuracy and completeness of SAM data and reporting

* Audit readiness and defensibility of compliance positions

* Reduction in compliance risk and optimization of software spend

* Stability and scalability of SAM Pro configurations and data models

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.