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SaaS Service Delivery & Incident Commander
Job in
Wayne, Delaware County, Pennsylvania, 19087, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
SRE/Site Reliability
Job Description & How to Apply Below
Jobtailor in Wayne, PA is seeking a Senior SaaS Operations Lead to own end-to-end service delivery, align with SLAs, and drive performance KPIs across all environments.
You will serve as incident commander for P1/P2 events, coordinate cross-functional teams, and improve monitoring, observability, and incident processes while maintaining security, audit readiness, and transparent customer communications during outages and maintenance.
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